You (or your gift recipient) may return an item within 30 days of delivery to receive a full refund of the purchase price. If more than 30 days have gone by, reach out anyway – depending on the situation, we might still be able to help with an exchange or credit on a case-by-case basis.

• To qualify for a full refund, the item should be unused and in its original condition as you received it. That means it should be in the original packaging with all tags, accessories, parts, etc., included. We totally understand that the gift will have been unwrapped – you don’t need to re-wrap it – but, for example, if it’s an electronic item, it should not have been heavily used or damaged by the user. If the item shows signs of use or is missing parts, please contact us; we’ll work out a fair solution (partial refund or exchange).

Simply contact our customer support (email support@blazebuystore.com or use our contact form) with your order number and the item you wish to return. We’ll respond promptly with return instructions. We might ask a couple of quick questions (e.g., “Was something wrong with it or just didn’t suit your needs?”) to improve our services, but you’re under no obligation to give a reason for the return – it’s okay to say it just wasn’t the right fit. Once you have authorization, we’ll provide you with a return shipping label or address.

If the return is due to a BlazeBuy error or a product issue(e.g., the item arrived defective, or we sent the wrong item), we will of course cover the return shipping cost – we’ll send you a prepaid return label. If the return is more about preference (e.g., you decided to send something else, or the recipient politely said it wasn’t needed), then the return shipping cost is typically your responsibility. We can deduct the cost of return postage from your refund if you use our label, or you can ship it back using your own method. We don’t mark up return shipping; it’s usually the same cost we paid to send it.

Once we receive the returned item at our facility, we move quickly. We’ll inspect it to ensure everything’s in order, then process your refund. Refunds are issued to the original payment method(e.g., the credit card or PayPal you used) and typically take 5–7 business days to appear on your statement, depending on your bank. We’ll send you a confirmation email when your refund has been processed. If a recipient is returning a gift and prefers not to involve the purchaser, we can arrange the refund as BlazeBuy store credit to the recipient instead – just let us know.

If you or your recipient would like to exchange the gift for something else (maybe a different size or color, or an entirely different product), the fastest way is usually to initiate a return for the original item (for a refund or credit) and then place a new order for the item you want. However, you can also coordinate directly with our support team: tell us what you’d like as a replacement, and we’ll set it up. If the new item is the same price, we can do a straight swap once we get the original back. If it’s higher in price, we’ll send you a secure link to pay the difference; if it’s lower, we’ll refund the difference.

Similar to returns, the item being exchanged should be returned in unused, original condition unless it was received defective. Pack it up with original packaging if possible. We won’t be too nitpicky (we know packaging gets opened), but the item should be in re-sellable condition.

When the exchange is due to our error or a product issue, we cover shipping both ways. If it’s an exchange by choice (different color, etc.), we ask you to cover the return shipping of the original, and we’ll ship the new item out to you at no additional shipping cost as a courtesy (we want you to get the perfect gift!). International exchange shipping may incur a fee – we’ll discuss options with you based on the situation.

Exchanges are subject to the new item being in stock. If by chance the item you want instead is out of stock or discontinued, we’ll work with you on alternatives – perhaps a similar product, or a delayed shipment, or converting it to a return/refund. We’ll be transparent and help find a solution you’re happy with.

If you’re a recipient returning a gift, don’t worry – we will not reveal the price to you unless you specifically ask. Typically, we convert the purchase value into store credit or arrange an exchange for you. The gift giver can also choose to have refunds go to store credit so you, as the recipient, can pick something else of equal value. Our support team is sensitive to keeping the gift experience positive for all parties.

We are working on a dedicated “Gift Exchange” portal where a recipient can enter their order number (or scan a QR code on the packing slip) and initiate an exchange without needing the sender’s involvement. Until that’s fully live, the simplest way is to email us with the gift giver’s name and/or order number(or forward the digital receipt if you have it). We’ll take care of you from there. We may offer to either send you a different item or provide a gift credit for future use.

We treat recipients with the same 30-day window for returns/exchanges. We understand sometimes the sender might buy early, so if a recipient reaches out and it’s a bit beyond 30 days since delivery, we’ll often still accommodate an exchange. The spirit of our policy is to ensure the recipient ends up happy with what they got.

If your gift arrived damaged, or something in the box was broken, please let us know immediately(ideally with a photo of the damage if possible, so we can assess and also improve our packaging if needed). We will usually offer to send a replacement right away at no cost, or you can choose a refund. You won’t need to ship the broken item back in most cases; if we do need it back for some reason, we’ll arrange the pickup or provide a prepaid label.

In the rare case that a product has a functional issue (e.g., a gadget that doesn’t turn on, a personalization that was printed incorrectly), that’s on us. Just report the issue and we will replace or fix it fast. For a personalized item that was done wrong, we’ll remake it correctly and rush deliver. If a replacement isn’t possible, we’ll refund you fully. Again, you won’t be stuck with return shipping costs for defective items.

These types of issues qualify under our Delight SLA™. Our internal goal is to resolve product issues within 24 hours of you contacting us. That means if you email us Monday at 10am about a defective item, by Tuesday 10am we strive to have a solution: typically a new one on the way with overnight shipping and tracking provided. Your time and happiness matter, so we handle these with urgency.

Refunds go back to the original form of payment (credit card, PayPal, etc.), unless it was a gift and the recipient prefers store credit or another arrangement. If the order was paid in part by a BlazeBuy gift card or store credit, that portion will be returned as credit.

As mentioned, once we receive your return or confirm a refund is due, we process it within a couple of business days. Your bank or card issuer may then take 3-5 days to post it. We’ll keep you informed via email. If it’s been over 2 weeks since we confirmed your refund and you still don’t see it, please reach back out – we’ll help investigate (sometimes banks have delays or we can provide a transaction ID for you to give them).

If an item is returned in a condition that is not resaleable (e.g., it’s clearly been used or missing components), we may issue a partial refund. We’ll always communicate this with you. Our aim isn’t to be punitive – it’s just that we also have to account for inventory loss. But talk to us; as a customer-first company, we often find a reasonable compromise (perhaps a 50% refund and 50% store credit) if something went wrong.

Most of our products can be returned, but a few exceptions include perishable goods (like gourmet food that can’t be restocked) or intimate/personal care items that have been opened for safety/hygiene reasons. Also, highly customized made-to-order items (for example, an engraved piece with someone’s name) typically can’t be returned unless they arrived damaged or with a typo. We’ll clearly note on the product page if an item is non-returnable. Even for these, if there’s a problem, reach out – we’ll try to find a solution (sometimes a reprint or a partial credit).

If you’re a corporate client or you ordered a large batch of gifts, the return policy might be handled a bit differently on a case-by-case basis (since logistically it involves more pieces). But our promise of satisfaction still stands; your account manager or our support will work with you for any needed returns or replacements.

If you somehow purchased a BlazeBuy product through another retailer or marketplace, you’ll need to follow that seller’s return process. (For instance, if we had a limited item on Amazon, Amazon’s return policy would apply.) BlazeBuy’s direct return policy covers purchases made on BlazeBuy.com or through our official BlazeBuy channels only.