We offer complimentary standard shipping on all orders, regardless of order size or destination. No promo codes, no special conditions – it’s free, always. Standard shipping typically delivers within 5–10 business days domestically. For international orders, transit times can vary (often around7–15 business days depending on the country). At checkout, you’ll see an estimated arrival date for standard shipping based on your recipient’s address. We strive to beat those estimates when possible.

Many of our best-selling and "Hero” products qualify for2-day delivery in the continental US. If your item is eligible, it will be labeled as2-Day Hero Delivery on the product page. Order that item by 3:00 PM local time (recipient’s time zone) on a business day, and we guarantee it will arrive within two business days. This expedited service is often free for Hero items or offered at a minimal surcharge – our way of ensuring your last-minute gifts still arrive in time.(Example: Order a Hero gift on Tuesday by 3pm; it arrives by Thursday end of day.)If unforeseen delays prevent a 2-day item from arriving on time, we will automatically upgrade the shipping or issue a credits part of our on-time guarantee (details below).

Need iteven fasteror on a very specific date? At checkout, you may see options for overnight shipping or selectable delivery dates for an added fee (these options appear depending on the item and address). We partner with reliable carriers to offer Next-Day Air to many locations. Additionally, if you want a gift to arrive exactly on a birthday or anniversary date, you can choose that date during checkout (if it’s within the range of available delivery days) – our system will schedule shipment to hit that date. We recommend using these options for critical timing; otherwise, our free standard and 2-day services cover most needs.

We move quickly on our end. Most orders are processed and shipped out within 24 hours (1 business day). Orders placed before noon often ship the same day. During peak holiday season, processing might extend to 2 days due to volume, but we add extra manpower to keep things moving. If there’s ever a temporary stock issue or delay in preparing your order, we will notify you via email or SMS within that first day. You’ll never be left wondering about the status – we keep you in the loop.

Thanks to our efficient processing and reliable carriers, the vast majority of BlazeBuy orders arrive by or before the estimated delivery date we give you. (In many cases, standard shipments to cities even arrive sooner than quoted.) We publicly track our on-time delivery rate; it’s usually between 98-99%. We’re proud of this metric and work hard to keep it high.

If a package is running late beyond the guaranteed window – especially for time-sensitive Hero 2-Day deliveries– we kick into our Make-It-Right mode. What we do: First, we’ll immediately upgrade the package to the fastest possible shipping speed (overnight, priority courier, whatever it takes) at our expense, to minimize any additional delay. We’ll also notify you and provide an updated arrival estimate. Second, we will automatically issue a credit (or partial refund) to your account as an apology for the inconvenience – typically 20% of the order value. This credit can be used on your next BlazeBuy purchase. Third, if the delay ruins the relevance of the gift (for example, it misses a birthday), we’ll work with you on a solution – that might be intercepting and rerouting the gift, or even sending a second gift if needed. In extreme rare cases of lost packages, we of course send a new one or refund you fully. The bottom line: we take late deliveries very seriously and assume you chose BlazeBuy for peace of mind, so we take on the burden (both effort and cost) of setting things right.

Sometimes Mother Nature or other events (like carrier union strikes) can interfere. While those are out of our control, your satisfaction is still our responsibility. We communicate transparently about such delays via banners on our site and emails if specific regions are affected. And as mentioned, we often upgrade shipping or find alternate routes if one carrier is experiencing widespread issues. We also extend our Make-It-Right policy to these scenarios – e.g., if a snowstorm delays everything, we’ll issue a goodwill credit for your patience.

We calculate any import duties, VAT, or GST that the destination country may charge and present it at checkout. You have the option to pre-pay these fees. We strongly recommend pre-paying so that your recipient isn’t asked to pay anything on delivery (nothing ruins a gift surprise like a cash-on-delivery request!). BlazeBuy does not mark up these fees; we use real-time customs rates.

If you pre-pay duties and the actual cost ends up being significantly less, we will refund the difference to you. If you choose not to pre-pay (available for some countries), then the carrier will charge the recipient, but we warn that up front. We’re all aboutno surprises– except the surprise of receiving a gift!

We handle all the paperwork. The customs form attached to the box will describe the item in generic terms (e.g., “Gift: Candle set” or “Gift: Electronics accessory”) and list a customs value. It will never include an invoice or payment details. Occasionally, customs may open a package for inspection; we have packaging that’s easy for them to check and reseal without ruining the gift wrap inside.